Monday, July 18, 2005
Super Charged Over A Surcharge.
As of today I have spent a grand total of 2.5 hours trying to correct an over charge on our phone bill. Most of the time was spent being on hold. Why did I stay on hold that long? You would too if you were over charged $125.06. The first thing wrong is they didn't bundle the package. Next they charged us for calling our home, then they charged us for the phone that was supposed to come free, Then they charged long distance fees on phone calls that were not long distance. Tim and I had to go through every single item on the phone bill and calculate the overages ourselves. On top of that for 8 days they tried to charge in full. When I called the first time they said it was a bundling error. The second time It was a prorating error. After all the correcting the customer service agent said "Now that we have this corrected, would you like to set up an automatic withdrawal?" I calmly said no. Like I'm going to set up an automatic withdrawal so I'll have to spend more time getting my money back. Yah Right! I strongly suggest that everyone go through their bills and find out what you are really paying for.